+35%
Revenue per customer
-70%
Manual admin hours
4.9
Google review average
The Client
A prominent fast-casual dining chain with 12 locations across the metro area, serving over 15,000 customers monthly.
The Leak
A 12-location restaurant chain was managing bookings, reviews, and loyalty manually across all locations. Staff spent 30+ hours per week on repetitive admin.
The client was using disjointed systems for POS, reservations, and email marketing. Customer data was siloed, meaning they couldn't track high-value regulars or re-engage lost customers. Hostesses spent peak hours on the phone instead of greeting guests.
The System
Unified Customer Data Platform
Aggregated data from POS and reservations to create single customer view.
AI Reservation Agent
Launched a voice and text AI agent to handle booking inquiries 24/7.
Automated Win-Back
System automatically detects customers who haven't visited in 45 days and sends a personalized offer.
"We stopped worrying about empty tables on Tuesdays. The automation fills them for us."
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