Extensive Website and CRM for Security Agency
The Client
A highly trusted security agency providing comprehensive physical security, remote camera monitoring, and manned guarding services.
The Issue
A prominent security agency needed a system to run their complex physical operations. Tracking guard shifts, monitoring physical camera locations, and managing payroll and invoicing across multiple partner contracts were happening in disjointed systems and spreadsheets.
The agency's rapid growth meant standard CRMs couldn't handle their logistical nuance. Managing where cameras were installed across client sites, assigning guards to specific shift hours, ensuring they were paid correctly, and reconciling this with client invoices took immense manual effort and was prone to costly errors.
The Solution
Operational CRM
Built a fully custom backend to track physical client locations, mapping exactly where cameras are installed and the status of specific partner contracts.
Workforce Management
Integrated staff scheduling modules that log shift hours, track guard assignments securely, and calculate corresponding payroll metrics.
Automated Financials
Connected shift completion data directly to invoicing to ensure clients are billed accurately without manual data entry.
Business Impact & Benefits
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