Automated Facebook Chatbot for Battery E-Commerce
The Client
Battery Expert is a specialized retailer providing a wide range of batteries for cars, motorcycles, and heavy-duty trucks.
The Issue
Battery Expert, a business selling vehicle batteries (cars, motorcycles, trucks), struggled with high volumes of repetitive inquiries. Customers often didn't know which battery fit their vehicle, leading to abandoned purchases and tying up staff on phone calls and messages.
The primary bottleneck was the consultative nature of the sale. Most customers required assistance to ensure compatibility between the battery and their specific vehicle model. This manual consultation process bottlenecked sales growth and led to poor response times during peak hours.
The Solution
Knowledge Base Integration
Connected the chatbot directly to the existing WooCommerce database and website content to ensure accurate answers.
Guided Sales Flow
Programmed a conversational flow that asks users for their vehicle make, model, and year to recommend the exact battery match.
Omnichannel Ordering
Enabled end-to-end checkout directly through Facebook Messenger and seamlessly synced orders to WooCommerce.
Business Impact & Benefits
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