Restore Your Movement. Reclaim Your Life.

No. Physiotherapists are primary-care practitioners, so you can book directly with us. The one thing worth checking is your own insurance policy — a small number of extended health plans still require a physician's referral before they will reimburse, and it is much easier to sort that out before your first visit than to argue about it afterwards.

Most straightforward musculoskeletal problems resolve in six to eight sessions over six to ten weeks. Post-surgical and complex chronic pain presentations take longer, and we will tell you that at the assessment rather than discovering it together at visit twelve. You get a written plan with an expected number of visits on day one, and we review it against your actual progress every fourth session.

Comfortable clothing you can move in, and something that lets us see the area we are assessing — shorts for a knee or hip, a vest top for a shoulder. Bring your insurance policy and member ID, any relevant imaging reports, and the name of your surgeon if you are post-operative. Changing rooms are available if you are coming straight from work.

Yes, for Blue Cross, Sun Life, Manulife, Canada Life, Medavie, and WSIB. We verify your remaining coverage before your first treatment so there are no unpleasant discoveries at the desk, and you pay only your co-payment. Motor vehicle accident claims and other extended health plans are handled in-house with the paperwork done by our admin team rather than by you.

Assessment sometimes reproduces your symptoms briefly, because that is how we identify the structure involved. Treatment should not be an ordeal. Some manual techniques and dry needling produce a deep ache during and a mild soreness for a day afterwards, which we will always warn you about first. Nothing happens without your consent, and "stop" means stop immediately.

Absolutely — post-surgical rehabilitation is a substantial part of what we do. Bring your operative report and any protocol your surgeon provided, and we will follow it precisely, coordinating directly with their office where the timeline is unclear. Starting rehab at the right point after surgery matters enormously, so book as soon as you have clearance rather than waiting until it feels bad.

A very fine needle is inserted into a shortened or irritable muscle band to produce a brief twitch response, which resets the muscle's resting tone. It is not acupuncture — the reasoning is neuromuscular rather than meridian-based. It is genuinely effective for persistent myofascial pain that manual release has not shifted, and Lucas is certified in it through the Gunn IMS programme.

Twenty-four hours' notice, with no charge for cancellations inside that window. Below that we charge fifty percent of the session fee, because the slot cannot realistically be filled and your therapist has held the hour. Genuine emergencies and sudden illness are waived — just tell us, and there is no argument about it.